FAQ/POLICIES
Are you accepting new clients?
Retreat always welcomes new clients who are looking for superior self-care services.
How can I get to you on public transportation?
Retreat is centrally located in the Lower Haight neighborhood of SF. We are within a 5 minute or less walk of the 6, 7 and 22 bus lines and the F, J, K, L, M & N lines.
Where can I park?
2 hour residential street parking is available throughout the neighborhood. Hourly metered parking is available on Haight Street (1 block away).
What’s the neighborhood like?
The Lower Haight is a charming neighborhood full of delicious restaurants, bars and fantastic shopping. All of the businesses in this area are small and independently owned. We suggest you give yourself time to spend in our little neck of the woods before and/or after your appointment.
What is your cancellation & rescheduling policy?
We require 48 hour notification to cancel or reschedule appointments or you will be charged in full. Should you need to reach us to cancel/reschedule your appointment please call or email, we do not respond or accept correspondence via social media. You are also able to reschedule yourself online before the 48 hours.
HOW TO PREPARE FOR YOUR APPOINTMENT
SKIN CARE TREATMENTS
• 5 days prior to any facial treatment including dermaplaning or a peel discontinue use of any retinols or retinoids. 3 days prior, discontinue alpha and beta hydroxy acids (glycolic, lactic, malic and salicylic acids), benzoyl peroxide and any manual form of exfoliation.
• You cannot have received injectables OR facial laser hair removal 2 weeks prior to ANY facial.
• Avoid exercise that results in heavy perspiration on day of facial/day or so after any treatment that includes heavy exfoliation.
• Feel free to call or email if you are unsure of which service to book. An extensive consultation will be included at the beginning of your first treatment.
• Avoid extensive sun exposure 1 week before and after any facial treatments. Please keep this in mind when booking with us.
WAXING
• If you are on Accutane, you cannot wax ANY part of your body.
• Do your best to avoid caffeine and aspirin on day of waxing.
• Avoid exercise that results in heavy perspiration day of wax appointment.
• You must discontinue use of any active ingredients, i.e. Retin-A, retinols, alpha and beta hydroxy acids (glycolic, lactic, malic and salicylic acids), benzoyl peroxide and any manual form of exfoliation for 5 days prior to a wax.
• You cannot have received injectables OR facial laser hair removal 2 weeks prior to facial or body waxing.
LASHES
• If possible don’t wear heavy eye makeup/mascara day of lash color and/or lash lift.
• Do not wear contacts to your lash lift appointment. You will not be able to put them back in after your appointment.
• You cannot get your lashes wet or moist 24 hours after a lash lift or brow lamination service. Be prepared to not wash hair or be in steam (extended hot shower) during that time.